ye9 Terms & Conditions

1 General Terms

The ye9 platform is a digital gaming service for players in Myanmar, offering live casino, football betting, slots and lottery games. Anyone using these services must read and fully understand these terms and conditions before continuing to use them.

1.1 Scope

This agreement applies to the ye9 website, mobile app and all related services. Players must also comply with the Privacy Policy and Responsible Gaming Policy in addition to these terms and conditions.

1.2 Age Requirement

Only users who are 21 years of age or older may use the ye9 platform. If an account is found to have been registered by someone who does not meet this requirement, it will be closed immediately and any remaining balance will not be refunded.

1.3 Language and Governing Version

This agreement is written in the Burmese language and the Burmese version is the official version. In the event of any inconsistency with a translation in another language, the Burmese version will take precedence.

2 Account Registration and Verification

A registered personal account is required to play at ye9. You must provide accurate personal information when registering. An account opened with false information may be suspended.

2.1 One Account Per Person

Each player may only open one account at ye9. If duplicate accounts are found, all such accounts will be closed and any remaining balances may be removed.

2.2 Identity Verification

ye9 may request a player's national registration card (NRC), a photo of their bank statement or other relevant documents. KYC (Know Your Customer) verification must be completed before any withdrawal can be processed.

2.3 Account Security

Players must not share their account login details (username, password) with any third party. Any activity carried out from a player's account is considered the player's responsibility at all times. If any suspicious access is detected, players must notify [email protected] immediately.

3 Deposits and Withdrawals

3.1 Deposit Methods

The accepted payment methods at ye9 are KBZPay, Wave Money and AYA Pay. All deposits must be made in Myanmar Kyat (Ks).

3.2 Deposit Conditions

• Deposits must be made only from the payment phone number or account registered in the player's own name.
• Deposits using a third party's funds are not permitted. If this is found to be the case, the player's account will be reviewed and any remaining balance will be handled on a case-by-case basis.
• ye9 records all deposits with a reference number. If a deposit does not appear in your balance after completion, please contact live chat or [email protected] to resolve the issue.

3.3 Withdrawal Conditions

• Withdrawals will only be sent to the payment phone number or linked account registered in the player's name.
• Withdrawals cannot be processed until KYC verification is complete.
• Bonus funds must meet the wagering requirement before they can be withdrawn (see Section 4).
• A player may cancel a withdrawal request while it is still being reviewed by ye9. Once a request has been processed, it cannot be changed.

4 Bonuses and Promotions

4.1 Welcome Bonus

ye9 offers a 100% Welcome Bonus on your first deposit, up to a maximum of 100,000 Ks. To withdraw this bonus, you must meet a wagering requirement of 10 times the bonus amount.

4.2 General Bonus Terms

• The welcome bonus can be claimed once per player.
• The bonus is valid for 30 days from the date it is received. If the wagering requirement is not met within that period, the bonus may expire.
• The wagering contribution rate may vary depending on the game type played with the bonus. Note that live casino games typically contribute only 10% toward wagering.
• Bonuses cannot be combined with other bonuses.
• ye9 reserves the right to modify bonus offers with prior notice.

5 Game Rules

The ye9 platform offers live casino (including Baccarat, Roulette, and Dragon Tiger), slots, football betting, lottery games (2D/3D), and crash games.

5.1 Game Types and Games

The rules, maximum bets, and minimum bets for each game are clearly displayed within the game. Players should review and understand these terms before playing.

5.2 Game Results

Results for games offered by ye9 are determined by a Random Number Generator (RNG) or a Live Dealer (live stream), ensuring fair play. Once a game round is complete, the result cannot be changed.

5.3 Technical Errors

If a disconnection or software error occurs during play, only the results of games that were already confirmed before the error occurred will be processed. Pending games will be handled based on their outcome once processing is possible.

6 Prohibited Activities

Players are not permitted to carry out any of the following activities on the ye9 platform—

• Opening and using multiple accounts with the intention of claiming bonuses
• Playing using bots, scripts, or automated systems
• Attempting to predict game results by exploiting the game system (collusion)
• Using the platform to commit financial crimes (money laundering)
• Intentionally using different IP addresses or a VPN to claim bonus offers
• Repeatedly placing one-sided bets to exploit inconsistencies, such as arbitrage betting
• Allowing third parties to use your account

If any of the above violations are found, ye9 reserves the right to close the account and forfeit any remaining balance without prior notice.

7 Intellectual Property and Content

All designs, graphics, software, and content displayed on the ye9 website are protected under ye9's intellectual property rights. Players may not copy, distribute, or reproduce these materials.

Game software and game content are provided by the respective game providers and are protected under their intellectual property rights. Players are not permitted to infringe on these rights.

8 Personal Data Protection

Players' personal data is well protected. SSL encryption is used to store data securely. Full details of this privacy policy can be read at Privacy Policy.

ye9 does not sell players' personal data to third parties. It may only be shared with service providers when legally required or when necessary to deliver the service.

9 Limitation of Liability

While ye9 makes every effort to operate the platform to the best of its ability, it is not responsible for losses arising from the following—

• Disconnections or device errors on the player's own end
• The player sharing their own login credentials with a third party
• Events beyond ye9's control (such as force majeure situations like legal changes or natural disasters)
• Financial losses resulting from the player's own decisions

The ye9 platform is provided "as-is" and makes no guarantee that it will meet the player's specific needs.

10 Account Closure and Suspension

10.1 Closure by Player

Players who wish to close their account may do so by contacting us via 24/7 live chat or at [email protected]. Any remaining balance will be returned to the associated payment phone number.

10.2 Closure by ye9

If ye9 finds that a player has violated this agreement, ye9 has the right to close the account with or without prior notice. Withdrawals may be temporarily suspended while a violation is under investigation.

10.3 Handling of Bonus Funds

When an account is closed, any bonus funds with unmet wagering requirements will be forfeited. Only balances that have met the wagering requirements and are available for withdrawal will be returned.

11 Changes to Terms

ye9 reserves the right to amend this agreement at any time. Once updated terms are published on the website, continued access to the site by players will be considered acceptance of those changes.

For significant changes, ye9 will make efforts to notify players via their registered email. However, even if that notification does not reach the player, the changes will take effect from the date they are published on the website.

12 Dispute Resolution

If any dispute arises between a player and ye9, the player must first attempt to resolve it by sending an email to [email protected]. You may also reach us via live chat.

ye9's customer support team will aim to respond within 14 days and will clearly explain the resolution outcome to the player. Matters that cannot be resolved this way may be pursued through legal channels.