ye9 Privacy Policy

1 Introduction — ye9's Commitment

Protecting the personal data of players who use ye9 (https://ye9.games) is one of our core responsibilities. This Privacy Policy ("Policy") openly sets out how we collect, use, share, and protect data relating to you.

By creating an account, playing, or accessing the ye9 platform in any way, you are considered to have accepted the terms set out in this policy. If you disagree with any point, please contact us before using the service to ask for clarification.

2 Information We Collect

We collect data in the following categories—

A — Information you provide directly

• Your name, date of birth and contact details provided when opening an account
• Financial information provided when connecting to deposit/withdrawal services (KBZPay, Wave Money, AYA Pay)
• Messages and records submitted when contacting us via Live Chat and email
• Referral codes and related data provided when joining the Referral program

B — Data collected automatically

• IP address, login time and browser / device type
• Game history, bet amounts and results on the platform
• Website usage data obtained from Cookies and similar technologies
• Session records and login frequency data

C — Data received from third parties

• Data received from external verification services during the KYC process
• Data related to Anti-Money Laundering (AML) checks

3 Purpose of Data Use

Collected data is used only for the following purposes—

• Creating, verifying and securing accounts
• Processing deposits, withdrawals and bonus services
• Providing 24/7 Live Chat and email customer support
• Calculating game history, VIP level and cashback eligibility
• Responsible gambling protection and analysis of playing patterns
• Technical checks and analysis to improve the platform
• Preventing fraud, money laundering and unlawful activity

We will not use your data for any purpose beyond those listed above, and we will notify you in advance of any policy changes.

4 Legal Basis for Data Processing

We rely on the following lawful bases when processing data—

• Contractual agreement — information collected at the time of account opening in order to provide services
• Legal obligation — data that must be collected to comply with AML, KYC and financial regulations
• Legitimate interest — fraud prevention, platform security and service improvement
• Consent — your prior agreement for marketing communications

5 Data Sharing Policy

We will not sell, rent or trade your personal data to any advertising company, data broker or third-party company. However, when strictly necessary to provide our services, we may share data only under the following conditions—

• Payment service providers — KBZPay, Wave Money, AYA Pay receive only the data required to process transactions
• Technology Service Providers — only with companies under data processing agreements — server hosting, database and security service providers
• Legal Requirements — when sharing is required by court order, legislation or cybersecurity reporting obligations
• Business Transfers — in the event of a company merger or acquisition, with prior notice and a guarantee that data protection policies will continue

We only work with providers who have passed our own security checks, and we monitor how third-party service providers handle data.

6 Data Storage and Security

ye9 uses SSL (Secure Socket Layer) encryption, encrypted databases and access control to protect your data.

• All data transfers are protected with TLS encryption
• Payment data is stored in accordance with PCI-DSS guidelines
• Database access is granted only to those who strictly need it
• Security checks are carried out regularly, including penetration testing
• In the event of a data breach, affected players will be notified without delay

Alongside our technical efforts, players themselves are also responsible for choosing strong passwords and keeping their account access secure.

7 Data Retention Period

We do not retain data for longer than described in this section —

• Account Data — for as long as the account remains open and until the legally required period after the account is closed
• Financial Records — until the legally required period is met in order to comply with financial laws
• Customer Service Records — for a reasonable period from the last contact
• Marketing Data — deleted immediately once you withdraw your consent

8 Your Rights Over Your Personal Data

All players have the following rights regarding their personal data —

• Right to Access — you can request to see what data we hold about you
• Right to Rectification — you can request that inaccurate data be corrected
• Right to Erasure — you can request that your data be deleted, provided there are no legal restrictions preventing this
• Right to Restriction — you can request that certain data processing be paused for a period
• Right to Portability — you can receive your data in a readable format
• Right to Object — you can request to stop marketing communications at any time

To exercise any of the rights above, you can email us at [email protected]. We will respond within a reasonable time after receiving your request.

9 Cookies and Tracking Technologies

On the ye9 website, we use cookies and similar technologies. They are used only for the following purposes —

• Essential Cookies — to remember that you are logged in and for session security
• Functional Cookies — To remember your language selection and platform preferences
• Analytics Cookies — To understand usage patterns and improve the platform

We do not use advertising or tracking cookies. You can restrict or delete cookies through your browser settings, but please note this may affect how well the platform works.

10 Policy on Under 21 Players

ye9 services are intended for players aged 21 and above only. Anyone under 21 is not permitted to use our platform.

• Age 21 verification is done at registration through date of birth confirmation
• Any account found to belong to an under-21 player will be closed immediately
• We will never store data belonging to minors

11 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with the date last revised.

• Players will be notified in advance of significant changes via email or platform notification
• Continuing to use the platform after an update is published means you accept the new policy
• If you do not accept the updated policy, you may stop using the platform and contact us

12 Contact for Data Privacy

For any questions, requests, or complaints about this Privacy Policy, you can reach our support team —

• Email: [email protected]
• Live Chat: 24/7 — available in Myanmar language

Data requests will be handled as quickly as possible once received, and every request will be responded to within a reasonable timeframe.