Responsible Gaming —
Build a healthy playing life
At ye9, we believe that every player's wellbeing and financial safety matter more than any game. We are here 24/7 to help you keep gambling a fun activity.
Gambling should be a source of enjoyment
The ye9 platform provides digital gaming services to players in Myanmar and always puts Responsible Gaming first. Gambling is an activity for entertainment and enjoyment — it should never be a source of financial stress or emotional pressure.
As long as you play within your own budget, this platform can be an enjoyable place for you. But always remember: gambling is not a way to make money, and no one can reliably predict losses. On this page you will find tools to set your own limits, protective approaches to keep in mind, and support services that are here to help.
Important Warning: Gambling is for players aged 21 and above only. Please be aware that you can lose money, and trying to chase losses can make the situation worse.
Tools to control your play
Deposit Limit
You can set a cap on how much you can deposit per day, per week, or per month in advance. Once the limit is reached, deposits will be paused temporarily, helping you stay within your personal budget.
Time-Out
When you need a short break, you can request a Time-Out of 1 to 30 days. During this period, account access will be suspended and deposits / play will be blocked.
Self-Exclusion
If you need a longer break, you can request a permanent Self-Exclusion through Support. This action is handled via Support and cannot be reversed until the period has fully expired.
Gameplay History Check
You can review your play records, deposit / withdrawal history, and win / loss figures at any time. Understanding your playing patterns is the first step toward responsible gambling.
24/7 Support
If you run into any issues related to gambling, you can reach us anytime via Live Chat or email in Myanmar language, 24/7. Our team is always here to help.
Protecting Yourself
Remember that gambling is not a way to relieve stress. Do not play when you are tired, under the influence of drugs or alcohol. Science has shown that decision-making ability is impaired in those conditions.
Only 21+ may play
ye9 welcomes only players aged 21 and above. This is not just a formality — it is our commitment to protecting young people from the harms of gambling.
If a player's age is in doubt, the account will be temporarily suspended and age verification will be requested. Do not leave your account logged in where children or others who are unaware could access it.
- Date of birth verification will be required when opening an account
- Take steps to prevent children from accessing and playing
- Parents, do not play in places where children can see
- Keep your account details stored safely and privately
Tips for Children's Safety
- Protect your account with a password that children do not know
- Lock your computer / phone when children are around
- Keep your gambling-related SMS / email notifications away from children's view
- Do not teach children that any form of gambling is acceptable
- Do not discuss winnings or bonus matters with children
Check yourself for problem gambling
These are questions to help you assess whether gambling is becoming a problem. If you answer "Yes" to several of the questions below, please contact our Support.
Going over budget?
Do you find yourself playing beyond the amount you set? Do you feel the urge to deposit more?
Chasing losses?
Do you keep playing with the intention of winning back money you have lost?
Can't stop?
Have there been times when you decided not to play but ended up playing anyway?
Affecting daily life?
Have you ever neglected family, work, or relationships because of gambling?
Borrowing money to play?
Are you borrowing money from family, friends, or a bank to fund your gambling?
Gambling in secret?
Do you hide your gambling from people close to you so they do not find out?
If you answered "Yes" to 2 or more of the questions above, there is a chance you may have a gambling problem. Don't hesitate — reach out to us via Live Chat and we can also refer you to local professional support.
10 Tips for a Healthy Gaming Life
- Set a money limit: Decide how much you will spend before you play and only bring that amount. Don't touch whatever is left in your bank card or phone account.
- Set a time limit: Decide in advance how long you will play. You can use a timer or set a phone reminder.
- Winnings are a bonus: Don't keep playing just to grow your winnings. Knowing when to stop after a win is what smart gaming looks like.
- Gaming is entertainment only: Don't expect it to make you money. Gaming is not a service that guarantees income — fun comes first.
- Be ready to lose: There are no guarantees in gaming. Only play with money you can afford to lose.
- Don't play under the influence: Drugs or alcohol lower your ability to make good decisions, which reduces your control over your gaming.
- Don't play under stress: Don't use gaming as a way to deal with sadness, anger, or stress.
- Check your gaming history: Regularly review how much you have played and how much you have lost — it's key to understanding yourself.
- Other hobbies matter: Gaming shouldn't be your only interest — make time for exercise, reading, and spending time with family.
- Know when to ask for help: If you feel like there's a problem, don't face it alone — contact ye9 Support or seek advice from a professional.
Contact Us if Gaming Becomes a Problem
Gaming is not a solution to life's problems. If it becomes one, acting quickly is the best thing you can do. ye9's customer support team is not a counselling service for gambling issues, but we can help with game-related assistance and limit-setting tools, and refer you to local professional organisations.
Live Chat
Available 24/7 — contact us instantly in Burmese. You can apply for deposit limits, Time-Out, or Self-Exclusion straight away through Chat.
Email Contact
If you prefer to write, send us a message in Burmese or English at [email protected]. Requests for gaming limits and Self-Exclusion can also be handled through this channel.
We won't turn you away: When players come to us with a gambling-related concern, ye9's support team will help with care and understanding, and everything you share will be kept strictly confidential.
Questions about Responsible Gaming at ye9
Explore the world of games with responsible play
At ye9, you can have both fun and safety. Set your own limits, play responsibly, and enjoy the games.